Service Delivery Workflow Coordinator - Pittsburgh

SPS North America; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Transit program

Tuition discounts

Life insurance

Job summary

SPS is seeking a Service Delivery Supervisor to oversee lockbox processing and daily operations in Pittsburgh. You will manage on-site staff, ensure service levels are met, and act as the primary client contact with the Service Delivery Manager.

The role requires leadership, reliability, and a focus on quality and efficiency. The position offers full-time hours with competitive benefits, PTO, and opportunities for advancement across SPS services.

Qualifications

• 3+ years of related office experience; hospitality background preferred.
• Previous management/supervisor experience supervising 5-10 employees.
• Solid understanding of selling skills and client service.
• Strong integrity and professional ethics.

Responsibilities

• Lead and supervise daily lockbox processing activities to ensure operational efficiency.
• Monitor staff productivity and quality against SLAs.
• Coordinate staffing and scheduling for site operations.
• Mentor and train staff to ensure procedures are followed.
• Analyze monthly metrics and drive process improvements.
• Act as on-site client liaison with the Service Delivery Manager.
• Participate in succession planning and staff development.

Skills

Office experience

People management

Sales skills

Communication

Physical stamina

Job description

Service Delivery Workflow Coordinator - Pittsburgh

Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Service Delivery Supervisor to come grow with our team in Pittsburgh, Pennsylvania!

SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match.

The Service Delivery Supervisor (SDS) This position is responsible for overseeing all areas of Lockbox Processing. Provides leadership and functions as a working Supervisor by guiding and directing lockbox activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Service Delivery Manager. While overseeing the staff onsite for all supervisory functions required.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

What you will do:

Daily Operations Management:

• Lead and supervise daily lockbox processing activities to ensure operational efficiency


• Supervise day-to-day operations to ensure compliance with agreed-upon service levels


• Monitor metrics of staff including productivity and quality


• Organize and assist in the control of project work as assigned


• Ensure that all standards and procedures are followed


• Communicate effectively with team members and management


• Support staffing and schedule planning


• Training and mentoring of staff ensuring all procedures and adhered to best practices being followed


• Analyze and react to the results of monthly metrics


• Take action to drive change and innovation that will transform our business


• Lead by example


• Participate in succession planning at the site

The Lockbox Supervisor will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

What we need from you:

• 3+ years of related office experience. Preference in previous work in hospitality services such as hotels or concierge.


• A positive and professional attitude with a willingness to go above and beyond for our customers.


• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.


• To be able to work both independently and being able to perform with minimal direction.


• Previous management/ supervisor experience overseeing 5-10 employees.


• Solid understanding of selling skills.


• Strong integrity, and solid business ethics.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.


• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.


• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).


• Physically able to talk on the phone and input data simultaneously.


• Ability to lift or move 40 lbs. or greater frequently.


• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.


• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.


• Bonuses: Are available for employee and client referrals for current employees.


• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.