Lockbox Operations Analyst - Data, Testing & Support

BCforward; Brooklyn (OH); On-site; USD 39,000 - 41,000; Full time

Job summary

BCforward in Brooklyn, OH is seeking an Operational Analyst for a 6-month contract onsite. The role supports Payment and Deposit Operations with a focus on Lockbox applications, developing procedures, testing scripts, and providing production support.

Ideal candidates will have 2+ years in operational or support roles, strong analytical and communication skills, and experience with Excel and Access. You will translate business needs into technical requirements and collaborate with technology

Qualifications

• Bachelor's degree or equivalent
• 2+ years in an operational or support environment
• Strong analytical and decision‑making skills with the ability to resolve complex issues
• Excellent written and verbal communication skills with the ability to communicate concisely with senior management
• Ability to manage change, prioritize, and stay on top of task assignments in a team environment
• Proficiency with technology-based tools and databases, including Excel and Access
• Ability to facilitate research and resolution of issues that are not straightforward
• High degree of adaptability and intellectual curiosity, with strong interpersonal and relationship‑building skills

Responsibilities

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing in process improvement projects.
• Perform business analysis for payment and deposit applications, including mainframe, PC, distributed systems, databases, and web-based applications.
• Mine data from primary and secondary sources using complex joins across multiple datasets.
• Provide ongoing production support, serving as first-line contact for user inquiries and issues, including problem reporting, tracking, resolution, root cause analysis, and preventative measures.
• Deliver quality support and service to internal and external partners and clients.
• Participate in and guide Lockbox-related process initiatives and projects across associated applications and systems.
• Translate business needs and requirements to Technology partners and convey technical material to Loan, Payment, and Operational Services stakeholders.

Skills

Analytical thinking

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Excel

Access

Jira

Job description

BCforward in Brooklyn, OH is seeking an Operational Analyst for a 6-month contract onsite. The role supports Payment and Deposit Operations with a focus on Lockbox applications, developing procedures, testing scripts, and providing production support.

Ideal candidates will have 2+ years in operational or support roles, strong analytical and communication skills, and experience with Excel and Access. You will translate business needs into technical requirements and collaborate with technology