Operational Analyst

BCforward; Brooklyn (OH); Vor Ort; USD 39.000 - 41.000; Vollzeit

Zusammenfassung

BCforward in Brooklyn, OH is seeking an Operational Analyst for a 6-month contract onsite. The role supports Payment and Deposit Operations with a focus on Lockbox applications, developing procedures, testing scripts, and providing production support.

Ideal candidates will have 2+ years in operational or support roles, strong analytical and communication skills, and experience with Excel and Access. You will translate business needs into technical requirements and collaborate with technology

Qualifikationen

• Bachelor's degree or equivalent
• 2+ years in an operational or support environment
• Strong analytical and decision‑making skills with the ability to resolve complex issues
• Excellent written and verbal communication skills with the ability to communicate concisely with senior management
• Ability to manage change, prioritize, and stay on top of task assignments in a team environment
• Proficiency with technology-based tools and databases, including Excel and Access
• Ability to facilitate research and resolution of issues that are not straightforward
• High degree of adaptability and intellectual curiosity, with strong interpersonal and relationship‑building skills

Aufgaben

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing in process improvement projects.
• Perform business analysis for payment and deposit applications, including mainframe, PC, distributed systems, databases, and web-based applications.
• Mine data from primary and secondary sources using complex joins across multiple datasets.
• Provide ongoing production support, serving as first-line contact for user inquiries and issues, including problem reporting, tracking, resolution, root cause analysis, and preventative measures.
• Deliver quality support and service to internal and external partners and clients.
• Participate in and guide Lockbox-related process initiatives and projects across associated applications and systems.
• Translate business needs and requirements to Technology partners and convey technical material to Loan, Payment, and Operational Services stakeholders.

Kenntnisse

Analytical thinking

Communication skills

Organizational skills

Attention to detail

Ausbildung

Bachelor's degree or equivalent

Tools

Excel

Access

Jira

Jobbeschreibung

Job Title: Operational AnalystLocation: Brooklyn, OH 44144 (Onsite, 5 days/week)Duration: Contract - 6 monthsPay Range: $28 to $30/hr (W2)Job ID: 411368

Job Description

We are seeking an Operational Analyst to support Payment and Deposit Operations with a primary focus on Lockbox applications. The role will develop and test procedures, write and execute test scripts, and provide production support across multiple functions and processes. The successful candidate will demonstrate strong analytical skills, effective communication, and the ability to translate business needs into technical requirements.

Responsibilities

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing in process improvement projects.
• Perform business analysis for payment and deposit applications, including mainframe, PC, distributed systems, databases, and web-based applications.
• Mine data from primary and secondary sources using complex joins across multiple datasets.
• Provide ongoing production support, serving as first-line contact for user inquiries and issues, including problem reporting, tracking, resolution, root cause analysis, and preventative measures.
• Deliver quality support and service to internal and external partners and clients.
• Participate in and guide Lockbox-related process initiatives and projects across associated applications and systems.
• Translate business needs and requirements to Technology partners and convey technical material to Loan, Payment, and Operational Services stakeholders.

Required Skills & Qualifications

• Bachelor's degree or equivalent experience with ideally 2+ years in an operational or support environment.
• Attention to detail in documenting and implementing requirements.
• Strong analytical and decision‑making skills with the ability to resolve complex issues.
• Excellent written and verbal communication skills with the ability to communicate concisely with senior management.
• Ability to manage change, prioritize, and stay on top of task assignments in a team environment.
• Proficiency with technology-based tools and databases, including Excel and Access.
• Ability to facilitate research and resolution of issues that are not straightforward.
• High degree of adaptability and intellectual curiosity, with strong interpersonal and relationship‑building skills.

Preferred Skills

• 1-2 years of Operational Analyst experience.
• Technical fluency with Windows systems and software.
• Experience with Excel and Jira, including managing large datasets, pivot tables, and data visualization.

Why BCforward?

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting‑edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.