Lockbox Operations Specialist

Five Star Bank; New York (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Five Star Bank in Warsaw, NY is seeking a Lockbox Processor to handle receivables for commercial/municipal clients and internal loan payments. This full-time role reports to the Lockbox Supervisor in Deposit Operations and requires accuracy, confidentiality, and strong communication.

Primary duties include processing deposits, generating monthly reports, and maintaining standard of exceptional customer service. Proactive problem solving and adherence to procedures are essential.

Qualifications

• Education: High school diploma or equivalent.
• Prior experience: Demonstrated proficiency in utilizing a computer/keyboard.
• Preferred: 1+ years of data entry or customer service experience.
• Strong keying skills with a high level of attention to detail and ability to maintain confidentiality.
• Proficiency with Microsoft Office applications and banking software.
• Excellent verbal and written communication skills.

Responsibilities

• Processes and keys Lockbox client receivables deposits and customer internal loan payments using Lockbox software.
• Prepares remittance and correspondence and distributes to Lockbox clients daily.
• Generates and reviews monthly reports and escalates discrepancies to the Senior Lockbox Processor.
• Upholds the Five Star Bank Experience in interactions with internal and external customers and associates; teamwork and service are emphasized.
• Other duties as assigned.

Skills

Typing / keyboard proficiency

Data entry

Attention to detail

Verbal and written communication

Problem solving

Education

High school diploma or equivalent

Tools

Lockbox software

Microsoft Office

Job description

Five Star Bank in Warsaw, NY is seeking a Lockbox Processor to handle receivables for commercial/municipal clients and internal loan payments. This full-time role reports to the Lockbox Supervisor in Deposit Operations and requires accuracy, confidentiality, and strong communication.

Primary duties include processing deposits, generating monthly reports, and maintaining standard of exceptional customer service. Proactive problem solving and adherence to procedures are essential.