Location Operations Leader — Grow & Empower Our Team

Summers of Brownsburg Inc; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee-owned company

Paid holidays

Job summary

Summers Plumbing Heating & Cooling is seeking a Manager to lead daily operations, oversee staff, and ensure top-tier customer service. You will coordinate dispatch, maintenance, and service teams to maintain smooth workflows from start to finish.

The role emphasizes accountability, process improvement, and collaboration with the general manager on budgeting and performance metrics. Experience in plumbing/HVAC and strong supervisory skills are essential.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead.
• Must be able to climb and work on ladders.
• Must be able to use hand and power tools.
• High school diploma or GED is required.
• 3+ years management experience preferred.
• Working knowledge of plumbing and HVAC is required.
• Valid driver's license is required.
• Strong supervisory, communication and computer skills are required.
• Ability to work after regular business hours as needed.

Responsibilities

• Manages and develops the staff, including assisting in hiring, terminating, and disciplining employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions.
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Collaborates with the general manager on creating and managing budget.
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles.
• Reviews reports with management.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure that technicians are paid properly.
• Communicated with dispatchers to ensure appropriate technicians for types of service.
• Evaluates staff to determine training requirements.
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed.
• Additional related duties as assigned/needed by branch/general manager

Skills

Leadership

Supervisory skills

Communication

Computer skills

Driver's license

Plumbing/HVAC knowledge

Physical strength

Mobility

Ladder safety

Education

High school diploma or GED

Tools

Hand and power tools

Job description

Summers Plumbing Heating & Cooling is seeking a Manager to lead daily operations, oversee staff, and ensure top-tier customer service. You will coordinate dispatch, maintenance, and service teams to maintain smooth workflows from start to finish.

The role emphasizes accountability, process improvement, and collaboration with the general manager on budgeting and performance metrics. Experience in plumbing/HVAC and strong supervisory skills are essential.