Location Leader: HVAC & Plumbing Ops Manager

Summers Plumbing Heating & Cooling; Lafayette (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K with company match

Short-term disability

Life insurance

Birthday holiday pay

ESOP employee stock ownership plan

Job summary

Summers Plumbing Heating & Cooling is seeking a Manager of Operations to lead the branch team, support technicians, coordinate with dispatch, and ensure a superior customer experience from start to finish. The role emphasizes accountability, budget collaboration, and ongoing staff development.

The ideal candidate has 3+ years of management experience, strong supervisory and communication skills, and a working knowledge of plumbing and HVAC.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• 3+ years management experience preferred
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory experience, communication and computer skills are required
• Ability to work after regular business hours as needed

Responsibilities

• Manages and develops the staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Skills

Team leadership

Supervisory experience

Communication

Computer skills

Education

High school diploma or GED

Tools

Plumbing knowledge

HVAC knowledge

Job description

Summers Plumbing Heating & Cooling is seeking a Manager of Operations to lead the branch team, support technicians, coordinate with dispatch, and ensure a superior customer experience from start to finish. The role emphasizes accountability, budget collaboration, and ongoing staff development.

The ideal candidate has 3+ years of management experience, strong supervisory and communication skills, and a working knowledge of plumbing and HVAC.