Local IT Support Agent — On-site User & Asset Tech

BRP; Palm Bay (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Discretionary annual bonus

401k with match

Generous paid time off

Competitive retirement plan

Job summary

BRP is looking for a local IT Support Agent in Palm Bay, Florida. You will support users with software and hardware needs across our facilities, delivering hands-on and remote assistance and acting as the face of IT at your location.

In this role you will resolve tickets, prepare equipment, coordinate with suppliers, train users, manage IT assets, and travel between BRP sites in the SE USA. On-site work five days a week with a customer-service focus.

Qualifications

• Associate’s Degree in IT related field or relevant IT certifications.
• On-site 5 days a week.
• Ability to travel periodically to other BRP locations (10-15%).
• 2+ years of experience in computer support for users.
• Advanced technical skills to solve most complex problems.
• In-depth knowledge of Windows operating systems, Microsoft, Google Workspace, Service Now or similar.
• Strong communication skills and ability to work in a collaborative environment with focus on customer service.
• Proven ability to balance independent decision-making with effective teamwork.

Responsibilities

• Consider and resolve support service tickets, assist users in kiosk mode, and carry out physical interventions on user equipment.
• Prepare and support computers of all kinds (laptops, desktops, etc.) as well as cell phones and all other types of assets to support our assembly, manufacturing, and logistics operations.
• Place and follow up service calls with the various hardware suppliers (Dell, Ricoh, Zebra, Panasonic, etc.).
• Delivery of equipment to users and training in the BRP environment.
• Ensure escalation of recurring problems in order to notify colleagues and immediate supervisor.
• Be the face of IT to employees at your location.
• Serve several facilities in the SE USA.
• Provide hands on and remote technical support to end users.
• Manage IT asset inventory, tracking, deployment, recovery, and lifecycle management.

Skills

Advanced technical skills

Windows OS

Google Workspace

ServiceNow

Strong communication

Teamwork / collaboration

Customer service focus

Problem solving

Education

Associate’s Degree in IT related field

Bachelor's Degree in IT Management or related field

IT certifications

Tools

Windows OS

Google Workspace

ServiceNow

Job description

BRP is looking for a local IT Support Agent in Palm Bay, Florida. You will support users with software and hardware needs across our facilities, delivering hands-on and remote assistance and acting as the face of IT at your location.

In this role you will resolve tickets, prepare equipment, coordinate with suppliers, train users, manage IT assets, and travel between BRP sites in the SE USA. On-site work five days a week with a customer-service focus.