IT Support Specialist - End-User Support & Onboarding

PRIME VACATIONS; Bradenton (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

PRIME VACATIONS in Bradenton, Florida, seeks an IT Support Specialist to deliver day-to-day end-user IT support across offices. This role involves resolving hardware, software, and access issues, as well as managing the onboarding and offboarding processes of employees.

Ideal candidates have extensive IT support experience, are proficient in Microsoft 365 applications, and possess excellent communication skills. You'll be pivotal in maintaining service quality and user satisfaction through effective troubleshooting and documentation efforts.

Qualifications

• 14 years of IT support or helpdesk experience in a corporate environment.
• Proficiency with Microsoft 365 end-user applications — Outlook, Teams, SharePoint, OneDrive.
• Familiarity with Intune device enrollment and basic endpoint troubleshooting.
• Excellent communication skills — able to explain technical issues clearly to non-technical end users.
• Comfortable working across time zones and supporting remote and hybrid employees.

Responsibilities

• Serves as the first point of contact for IT support requests.
• Logs, categorizes, prioritizes, and updates all support requests in ZenDesk.
• Executes the end-user onboarding and offboarding workflow.
• Manages day-to-day device lifecycle tasks.
• Handles routine identity requests within approved guardrails.

Skills

ZenDesk / ITSM ticketing

Microsoft 365 end-user support

Entra ID / account management

Intune / device enrollment

Onboarding workflows

Asset management

End-user communication

Knowledge base authoring

Tools

Microsoft 365

ZenDesk

Job description

PRIME VACATIONS in Bradenton, Florida, seeks an IT Support Specialist to deliver day-to-day end-user IT support across offices. This role involves resolving hardware, software, and access issues, as well as managing the onboarding and offboarding processes of employees.

Ideal candidates have extensive IT support experience, are proficient in Microsoft 365 applications, and possess excellent communication skills. You'll be pivotal in maintaining service quality and user satisfaction through effective troubleshooting and documentation efforts.