Local Freight Dispatcher – Day & Evening Shifts

Forward Air Corp.; Irving (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

Health insurance

401(k) retirement plan with company"s"

Paid holidays and PTO

Collaborative culture

Job summary

Forward Air Corp. Dispatcher - Local in Irving, TX coordinates day‑to‑day freight movements and supports independent contractors. This role involves entering shipment data, monitoring progress, and communicating routine updates between drivers and internal teams in a fast‑paced, on‑site environment.

The position emphasizes clear communication, reliability, and adherence to SOPs. A high school diploma and proficiency with Microsoft O365 are required; AS400 experience is a plus, with competitive

Qualifications

• Education: High school diploma or equivalent
• Strong customer service and communication skills
• Ability to follow established processes in a fast‑paced environment
• Basic problem‑solving skills with willingness to elevate issues appropriately
• Comfort using dispatch systems; AS400 experience a plus
• Ability to maintain professionalism when working with drivers and internal partners
• Transportation or dispatch experience preferred
• Demonstrated reliability and commitment to attendance and schedule requirements
• Technical: Proficient in Microsoft O365 and common office technologies
• Environment: On-site work at assigned location

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
• Relay instructions and updates to Independent Contractors and document interactions in internal systems
• Monitor shipment status and provide updates to ensure on‑time delivery
• Identify basic service issues and elevate concerns to supervisors for resolution
• Maintain accurate records of driver hours, performance, and availability
• Provide straightforward customer updates and route information based on set guidelines
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
• Follow all department standard operating procedures (SOPs) and compliance requirements
• Support new drivers by providing system instructions and basic process guidance
• Perform data entry, documentation review, and administrative tasks to support fleet operations
• All other duties as assigned.

Skills

Customer service

Communication

Process following

Problem solving

Professionalism

Reliability

Microsoft Office

AS400 experience

Education

High school diploma or equivalent

Tools

AS400

Job description

Forward Air Corp. Dispatcher - Local in Irving, TX coordinates day‑to‑day freight movements and supports independent contractors. This role involves entering shipment data, monitoring progress, and communicating routine updates between drivers and internal teams in a fast‑paced, on‑site environment.

The position emphasizes clear communication, reliability, and adherence to SOPs. A high school diploma and proficiency with Microsoft O365 are required; AS400 experience is a plus, with competitive