Intermodal Dispatch Specialist: Freight Planning & Driver Support

Forward Air Corp.; Detroit (MI); On-site; USD 65,000 - 70,000; Full time

Job summary

Forward Air Corp. in Detroit is seeking an Intermodal Dispatcher to plan, schedule, and dispatch freight while maintaining strong relationships with Independent Contractors.

The role focuses on timely deliveries, responsive driver support, and proactive freight monitoring to ensure customer satisfaction and optimize routing and costs. This is a full-time position with standard Monday–Friday hours and competitive base pay.

Qualifications

• Intermodal transportation experience required.
• Problem-solver with focus on meeting customer needs.
• Strong verbal and written communication skills.
• Desire for long-term career with a leading company.
• Ability to present and maintain a positive corporate image in a fast-paced environment.
• Proactively collaborate with other support departments.
• Proficient with Microsoft Office (Word/Excel/PowerPoint/Outlook) and AS400.
• Willing to work a flexible schedule.

Responsibilities

• Plan, schedule, and dispatch freight for customers.
• Maintain relationships with Independent Contractors.
• Provide quick response and troubleshooting support to drivers.
• Proactively monitor freight movement to ensure customer satisfaction.
• Communicate routing decisions and load priorities to drivers.
• Enter shipping data accurately and timely in the system.
• Support load acceptance and scheduling with attention to costs.
• Perform other duties as assigned.

Skills

Intermodal experience

Multitasking

Customer service

Verbal & written communication

Flexibility

Team collaboration

Tools

AS400

Microsoft Office

Job description

Forward Air Corp. in Detroit is seeking an Intermodal Dispatcher to plan, schedule, and dispatch freight while maintaining strong relationships with Independent Contractors.

The role focuses on timely deliveries, responsive driver support, and proactive freight monitoring to ensure customer satisfaction and optimize routing and costs. This is a full-time position with standard Monday–Friday hours and competitive base pay.