On-Site Local Dispatcher - Freight Coordination

Forward Air Corp.; Laredo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Forward Air Corp. in the United States is seeking a Dispatcher - Local to coordinate daily freight movements and communicate with drivers and internal teams. Responsibilities include scheduling shipments, driver communications, and maintaining accurate records for on-time delivery.

The role requires working on-site with a Monday–Friday schedule (9:00AM–5:00PM in the example schedule) and supporting Independent Contractors while following SOPs and company guidelines.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to elevate issues appropriately.
• Comfort using dispatch systems; AS400 experience a plus.
• Transportation or dispatch experience preferred.
• Demonstrated reliability and commitment to attendance and schedule requirements.
• Technical: Proficient in Microsoft O365 and common office technologies.
• Environment: Must be able to work on-site and commute reliably to the assigned location.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Dispatch systems

Education

High school diploma or equivalent

Tools

AS400

Job description

Forward Air Corp. in the United States is seeking a Dispatcher - Local to coordinate daily freight movements and communicate with drivers and internal teams. Responsibilities include scheduling shipments, driver communications, and maintaining accurate records for on-time delivery.

The role requires working on-site with a Monday–Friday schedule (9:00AM–5:00PM in the example schedule) and supporting Independent Contractors while following SOPs and company guidelines.