Regional Dispatcher - On-Site Freight & Driver Support

Forward Air Corp.; Groveport (OH); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Forward Air Corp. is seeking a Dispatcher - Regional to coordinate freight across local, regional, and national routes, ensuring on-time movement and driver communications.

This role supports both company drivers and independent contractors, maintaining data accuracy and shipment visibility. The position emphasizes day-to-day dispatch duties, regulatory compliance, and strong customer service in a primarily on-site setting at Groveport, OH.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Ability to follow processes and manage multiple priorities.

Responsibilities

• Coordinate, schedule, and dispatch customer freight across local, regional, OTR, and linehaul routes.
• Dispatch and support company-employed and independent contractor drivers.
• Serve as primary driver contact via phone, in-cab tech, and email.
• Relay load instructions and service updates; document interactions in systems.
• Monitor shipment status and appointment times to support on-time pickup/delivery.
• Track driver hours, availability, utilization, and performance.
• Identify disruptions or compliance concerns and escalate per SOPs.
• Provide routine customer updates and shipment status information.
• Coordinate with customer service, operations, and sales to resolve issues.
• Support multi-day shipments and handoffs between regions or shifts.
• Assist onboarding of new drivers with system guidance and basic training.
• Perform data entry and administrative tasks to support fleet operations.

Skills

Customer service

Communication

Organization

Problem solving

Dispatch system use

Education

High School Diploma or GED

Tools

AS400

TMS

Fleet management systems

Microsoft Office 365

Job description

Forward Air Corp. is seeking a Dispatcher - Regional to coordinate freight across local, regional, and national routes, ensuring on-time movement and driver communications.

This role supports both company drivers and independent contractors, maintaining data accuracy and shipment visibility. The position emphasizes day-to-day dispatch duties, regulatory compliance, and strong customer service in a primarily on-site setting at Groveport, OH.