Local Logistics Dispatcher: Driver Support & Scheduling

Forward Air Corporation; Las Vegas (NM); On-site; USD 22,000 - 32,000; Full time

Job summary

Forward Air Corporation is seeking a dedicated Dispatcher - Local to support daily freight coordination, ensure accurate data entry, and track shipments. You will communicate routine updates between drivers and internal teams and assist independent contractors with system instructions and guidance.

This on-site role requires punctuality and reliability, with exposure to dispatch systems and Microsoft O365. Overtime, weekends, and holidays may be required to maintain tight delivery schedules.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to elevate issues appropriately.
• Comfort using dispatch systems; AS400 experience a plus.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department SOPs and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Attention to processes

Problem solving

Reliability

Transportation/dispatch experience

Education

High school diploma or equivalent

Tools

AS400

Dispatch systems

Microsoft O365

Job description

Forward Air Corporation is seeking a dedicated Dispatcher - Local to support daily freight coordination, ensure accurate data entry, and track shipments. You will communicate routine updates between drivers and internal teams and assist independent contractors with system instructions and guidance.

This on-site role requires punctuality and reliability, with exposure to dispatch systems and Microsoft O365. Overtime, weekends, and holidays may be required to maintain tight delivery schedules.