Local Account Manager – Logistics Growth & Key Partnerships

Expeditors International; Folcroft (Delaware County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Holidays

401(k) plan with match

ESPP

HSA

Life and disability insurance

Parental leave

Job summary

Expeditors is a Fortune 500 global logistics company seeking a Local Account Manager to support and grow assigned customer accounts. You will deliver outstanding service, build strong relationships, and identify opportunities for business growth across teams.

The role requires strong relationship management, customer-focused mindset, and the ability to coordinate with internal teams to ensure a consistent service experience. Experience in logistics or supply chain is preferred.

Qualifications

• Experience in account management, customer service, business development, logistics, supply chain, or related field.
• Strong customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to clearly document and communicate customer requirements.
• Strong problem-solving skills and ability to coordinate issue resolution across teams.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.
• Strong attention to detail and organizational skills.
• Experience supporting complex customer accounts across multiple stakeholders or locations.
• Experience identifying growth opportunities within existing customer accounts.
• Experience working in a cross-functional service environment.

Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day relationships.
• Deliver a high level of customer service and support overall customer satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary point of contact.
• Partner with internal teams to support service delivery and help address customer needs.
• Help identify, communicate, and resolve service issues in a timely manner.
• Maintain accurate customer information, account activity, and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service, communication, and account management practices.
• Monitor account activity and support reporting or KPI follow-up where applicable.

Skills

Customer service

Relationship management

Communication skills

Cross-functional coordination

Problem solving

Attention to detail

Tools

Microsoft Office

CRM tools

Job description

Expeditors is a Fortune 500 global logistics company seeking a Local Account Manager to support and grow assigned customer accounts. You will deliver outstanding service, build strong relationships, and identify opportunities for business growth across teams.

The role requires strong relationship management, customer-focused mindset, and the ability to coordinate with internal teams to ensure a consistent service experience. Experience in logistics or supply chain is preferred.