Local Account Manager: Growth & Relationship Lead

Expeditors

Folcroft (Delaware County)

On-site

USD 60,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Paid Sick Time

401(k) Retirement Savings Plan with an

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & V

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave

Dependent Care Flexible Spending

Commuter Benefit

Employee Assistance Program (EAP)

Training and Personnel Development

Educational Assistance and Reimburse

Job summary

Expeditors, a Fortune 500 global logistics company, is seeking a Local Account Manager to support and grow assigned customer accounts with exceptional service and cross-team collaboration. You will be the primary contact for customers, identify growth opportunities within existing accounts, and coordinate with internal teams to ensure accurate service delivery and satisfaction across multiple stakeholders.

The role emphasizes relationship building, documentation of customer requirements, and

Qualifications

Experience in account management, customer service, business development, logistics, supply chain, or a related field.
Strong customer service and relationship-building skills.
Strong verbal and written communication skills.
Ability to clearly document and communicate customer requirements.
Strong problem-solving skills and the ability to coordinate issue resolution across teams.
Ability to manage multiple priorities and maintain consistent follow-up.
Experience supporting complex customer accounts across multiple stakeholders or locations.
Presentation skills and project management capabilities.

Responsibilities

Manage assigned customer accounts and maintain strong day-to-day customer relationships.
Deliver a high level of customer service and support overall customer satisfaction.
Identify opportunities to expand business within existing accounts.
Build relationships across customer organizations beyond the primary point of contact.
Partner with internal teams to support service delivery and help address customer needs.
Help identify, communicate, and resolve service issues in a timely manner.
Maintain accurate customer information, account activity, and follow-up actions.
Participate in customer meetings and business reviews as needed.
Support continuous improvement in service, communication, and account management practices.
Monitor account activity and support reporting or KPI follow-up where applicable.