Account Manager

Expeditors; Kentwood (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is a global logistics company seeking a driven account manager in Michigan who will develop and maintain relationships with top customers, grow revenue, and align with execution teams to deliver exceptional service.

You will use tools like Customer Development Tool-Kit and Microsoft Dynamics, translate client needs into value, and act as a trusted advisor across the customer’s organization.

Qualifications

• Minimum 3 years Expeditors or industry experience – preferably customer facing.
• Proven ability to drive and develop innovative ideas and solutions.
• Professional communication skills – internally & externally.
• Strong understanding of supply chain structures and cargo flows.
• Ability to navigate products, services and Expeditors’ network.

Responsibilities

• Develop, maintain, and grow Rev with top customers and align with execution teams.
• Use business tools to assess needs and create new revenue streams.
• Maintain strong relationships across a customer's organizational levels to ensure growth.
• Develop knowledge of customer ecosystems including market intelligence and product/service lines.
• Leverage BI tools for data-driven insights and performance improvements.

Skills

Industry experience

Customer facing

Innovative thinking

Positive attitude

Supply chain knowledge

Communication skills

Organizational skills

People skills

Tools

Microsoft Dynamics

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope

Develop, maintain, and measure Expeditors’ world-wide activity with top customers. Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with execution teams and the customer.

Business Development

Use your business acumen to maintain and expand client relationships using tools such as but not limited to our needs assessment guide, Customer Development Tool-Kit, product diversification tools, and Microsoft Dynamics. A successful account manager is curious and has a process driving mindset to help identify and improve customer’s supply chains by bringing value and adding revenue streams.

Customer Management

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted advisor status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

Customer Ecosystem Expertise

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.

Business Intelligence

Develops and maintains data fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting

Qualifications

• Minimum 3 years Expeditors or industry experience – preferably customer facing
• Able to drive and develop innovative ideas and solutions
• Have a positive attitude & optimistic outlook
• Overall understanding of Supply Chain organizational structures and cargo flows
• Track record of navigating products, services and become and expert at navigating our network
• Professional communication skills – internally & externally
• Organizational skills
• Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus