Local Account Manager

Expeditors International; Folcroft (Delaware County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Holidays

401(k) plan with match

ESPP

HSA

Life and disability insurance

Parental leave

Job summary

Expeditors is a Fortune 500 global logistics company seeking a Local Account Manager to support and grow assigned customer accounts. You will deliver outstanding service, build strong relationships, and identify opportunities for business growth across teams.

The role requires strong relationship management, customer-focused mindset, and the ability to coordinate with internal teams to ensure a consistent service experience. Experience in logistics or supply chain is preferred.

Qualifications

• Experience in account management, customer service, business development, logistics, supply chain, or related field.
• Strong customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to clearly document and communicate customer requirements.
• Strong problem-solving skills and ability to coordinate issue resolution across teams.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.
• Strong attention to detail and organizational skills.
• Experience supporting complex customer accounts across multiple stakeholders or locations.
• Experience identifying growth opportunities within existing customer accounts.
• Experience working in a cross-functional service environment.

Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day relationships.
• Deliver a high level of customer service and support overall customer satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary point of contact.
• Partner with internal teams to support service delivery and help address customer needs.
• Help identify, communicate, and resolve service issues in a timely manner.
• Maintain accurate customer information, account activity, and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service, communication, and account management practices.
• Monitor account activity and support reporting or KPI follow-up where applicable.

Skills

Customer service

Relationship management

Communication skills

Cross-functional coordination

Problem solving

Attention to detail

Tools

Microsoft Office

CRM tools

Job description

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

Job Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day customer relationships.
• Deliver a high level of customer service and support overall customer satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary point of contact.
• Partner with internal teams to support service delivery and help address customer needs.
• Help identify, communicate, and resolve service issues in a timely manner.
• Maintain accurate customer information, account activity, and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service, communication, and account management practices.
• Monitor account activity and support reporting or KPI follow-up where applicable.

Qualifications

• Experience in account management, customer service, business development, logistics, supply chain, or a related field.
• Strong customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to clearly document and communicate customer requirements.
• Strong problem-solving skills and the ability to coordinate issue resolution across teams.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.
• Strong attention to detail and organizational skills.
• Experience supporting complex customer accounts across multiple stakeholders or locations.
• Experience identifying growth opportunities within existing customer accounts.
• Experience working in a cross-functional service environment.

Additional Information

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

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