Lobby & Member Experience Specialist

Texell Credit Union; Temple (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Job summary

Texell Credit Union is seeking a Financial Service Coordinator to greet members and guests, providing 5-star service as the first point of contact. You will direct lobby traffic, monitor security, and support teller-related tasks under supervision.

The role requires a friendly, detail-oriented professional who thrives in a fast-paced environment and collaborates with teams to achieve branch goals. Strong Microsoft 365 skills are expected.

Qualifications

• Experience in customer service or financial institutions.
• Detail-oriented and highly organized.
• Able to multitask across phone, computer, and lobby interactions.

Responsibilities

• Create a positive first impression for all guests.
• Direct traffic and oversee lobby areas.
• Assist with teller-related functions as needed.
• Maintain a welcoming, professional image at all times.

Skills

Customer service

Cash handling

MS Office

Multi-tasking

Teamwork

Attention to detail

Tools

Microsoft 365

Job description

Texell Credit Union is seeking a Financial Service Coordinator to greet members and guests, providing 5-star service as the first point of contact. You will direct lobby traffic, monitor security, and support teller-related tasks under supervision.

The role requires a friendly, detail-oriented professional who thrives in a fast-paced environment and collaborates with teams to achieve branch goals. Strong Microsoft 365 skills are expected.