Guest Experience Specialist - Financial Services (Lobby)

Texell Home Loans; Temple (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match up to 6%

Paid vacation and sick leave

Job summary

Texell Credit Union seeks a Financial Service Coordinator to provide 5-star service to members as they walk into the branch. You will be the first point of contact, directing traffic, assisting with lobby duties, and supporting teller-related tasks with a positive, professional demeanor.

Ideal candidates bring customer service experience in financial institutions, strong multitasking ability, and proficiency with Microsoft 365 tools.

Qualifications

• Experience in customer service and cash handling within a financial institution.
• Attention to detail and strong organizational skills are required.
• Ability to multitask across phone, computer, and lobby interactions while remaining calm.

Responsibilities

• Welcome and assist members as they enter the branch.
• Direct traffic and monitor lobby areas to ensure smooth flow and security.
• Perform teller-related tasks as needed and support branches goals.
• Maintain a friendly, professional image and deliver 5-star service.

Skills

Customer service

Cash handling

Financial institution experience

Detail-oriented

Multi-tasking

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Texell Credit Union seeks a Financial Service Coordinator to provide 5-star service to members as they walk into the branch. You will be the first point of contact, directing traffic, assisting with lobby duties, and supporting teller-related tasks with a positive, professional demeanor.

Ideal candidates bring customer service experience in financial institutions, strong multitasking ability, and proficiency with Microsoft 365 tools.