Member Experience Front Desk Specialist

Fortcommunity; Fort Atkinson (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Fort Community Credit Union is seeking a friendly Receptionist to be the first face and voice of FCCU. You will greet visitors, answer calls, and help members and non-members get what they need in a welcoming lobby.

You will handle basic member transactions, route inquiries, maintain records, support office operations, and assist with mail, deliveries, and security protocols while upholding FCCU's standards. Proficiency in Microsoft Office is required, and reliable transportation is expected.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Strong interpersonal skills and a professional appearance.
• Ability to organize, prioritize, and keep accurate records.
• Working knowledge of Microsoft Office (Excel, Word, Outlook).
• Comfort learning new technology and platforms; reliable transportation.

Responsibilities

• Greet visitors warmly and direct members and guests to the right person or office.
• Answer and route phone calls in a polite, friendly way.
• Provide accurate, basic information in person and over the phone.
• Complete basic member transactions (printing statements, safety deposit box access, address changes, check orders).
• Manage lobby traffic and keep wait times reasonable for members and non-members.
• Help keep our office secure by following safety procedures and managing visitor access.
• Receive deliveries, sort/log and distribute incoming mail, handle returned mail per procedures.
• Manage the employee apparel ordering platform.
• Handle general clerical work such as filing, copying, and maintaining the office filing system.
• Keep the reception area and common spaces clean and tidy.
• Take on other related duties as needed.

Skills

Interpersonal skills

Professional attitude

Organizing & prioritizing

Positive mindset in fast-paced env

Education

High school diploma or equivalent

Associate degree or related field preferred

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Fort Community Credit Union is seeking a friendly Receptionist to be the first face and voice of FCCU. You will greet visitors, answer calls, and help members and non-members get what they need in a welcoming lobby.

You will handle basic member transactions, route inquiries, maintain records, support office operations, and assist with mail, deliveries, and security protocols while upholding FCCU's standards. Proficiency in Microsoft Office is required, and reliable transportation is expected.