Lobby Guest Services Concierge

Rapport Guest Services; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in Goldman NYC seeks a Lobby Guest Service Agent to deliver a warm, professional welcome. Based in the lobby, you will greet visitors, direct them to meetings and assist guests throughout their stay.

You will answer calls, support security coordination, handle guest activity in the visitor system, and be a hospitality resource for staff and clients. This role is a frontline touchpoint in a premier venue.

Qualifications

• Guest services experience preferred.
• Excellent communication and greeting skills.
• Ability to manage visitor flow and use visitor systems.

Responsibilities

• Warmly greet visitors in the lobby and direct them to appointments.
• Answer calls professionally, take messages, and transfer inquiries.
• Coordinate with security for arrivals and departures.
• Register guest activity and assist with wayfinding and amenities.

Job description

Rapport Guest Services in Goldman NYC seeks a Lobby Guest Service Agent to deliver a warm, professional welcome. Based in the lobby, you will greet visitors, direct them to meetings and assist guests throughout their stay.

You will answer calls, support security coordination, handle guest activity in the visitor system, and be a hospitality resource for staff and clients. This role is a frontline touchpoint in a premier venue.