Guest Experience Concierge – Luxury Front Desk

Hard Rock Hotel New York; New York (NY); On-site; USD 2,800 - 69,000; Full time

Job summary

Hard Rock Hotel New York is seeking a Guest Services Agent to deliver a high-touch, luxury guest experience. You will welcome guests, manage front desk operations, and serve as a trusted resource throughout the guest journey, ensuring satisfaction and personalized service.

You will coordinate with various hotel teams to resolve issues promptly, maintain accurate guest profiles, and uphold brand standards. This role emphasizes a polished, professional demeanor and a passion for hospitality.

Qualifications

• Front desk and guest service experience preferred.
• Ability to handle guest inquiries and resolve issues gracefully.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Be the first point of contact for guest questions, requests, and concerns.
• Collaborate with Housekeeping, Engineering, Concierge, Security and Leadership to ensure seamless service delivery.
• Provide recommendations on hotel amenities and local attractions.

Skills

Guest service

Communication

Hospitality

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Hard Rock Hotel New York is seeking a Guest Services Agent to deliver a high-touch, luxury guest experience. You will welcome guests, manage front desk operations, and serve as a trusted resource throughout the guest journey, ensuring satisfaction and personalized service.

You will coordinate with various hotel teams to resolve issues promptly, maintain accurate guest profiles, and uphold brand standards. This role emphasizes a polished, professional demeanor and a passion for hospitality.