Guest Experience Ambassador

Rapport Guest Services; New York (NY); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services, a specialized division of FLIK Hospitality Group, is hiring at our New York site to deliver exceptional guest experiences in a dynamic lobby environment. You will welcome guests, coordinate services, and ensure a first-class level of hospitality during peak and off-peak times.

Requirements include the ability to stand for long periods, 1–2 years in client service or front-of-house in hospitality or corporate settings, and a professional demeanor.

Qualifications

• Must be able to stand for at least 5 hours or more in varying outdoor weather conditions.
• Associates must portray an extremely positive and professional image; creating a five-star impression daily is a must.
• Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment.
• Excellent listening and oral communication skills.

Responsibilities

• Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact.
• Provide a prompt and courteous welcome to all guests upon their arrival.
• Acting as way-finders and hospitality services resource for all guests.
• Assist with lobby flow including employee and visitor cues to elevators.
• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained.
• Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity.
• Escort guests to their destination as required.
• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately.
• Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day.
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols.

Skills

Guest service

Communication

Organization

Multitasking

Professional image

Job description

Rapport Guest Services, a specialized division of FLIK Hospitality Group, is hiring at our New York site to deliver exceptional guest experiences in a dynamic lobby environment. You will welcome guests, coordinate services, and ensure a first-class level of hospitality during peak and off-peak times.

Requirements include the ability to stand for long periods, 1–2 years in client service or front-of-house in hospitality or corporate settings, and a professional demeanor.