VIP Conference Center Receptionist

Compass Group USA; New York (NY); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Job summary

Rapport, a division of FLIK Hospitality Group and part of Compass Group USA, seeks a Conference Center Receptionist to deliver a luxury, high-touch experience for VIP clients. You will greet, escort, and assist guests, manage the reception desk, and support lobby operations daily.

Key responsibilities include creating VIP visitor reports, handling calls, and enforcing security procedures while coordinating with the lobby team and reservations system to ensure a seamless guest experience.

Qualifications

• 2-4 years of experience in conference services or event coordination.
• Working knowledge of audiovisual and catering services.
• Degree in Hospitality Management preferred.
• Second-language proficiency is a plus.

Responsibilities

• Deliver a high-touch, luxury hospitality client experience
• Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Conference Center
• Manage the Conference Center reception desk as a central resource for all guests
• Memorize VIP visitor names and photos to provide a personalized greeting and experience
• Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
• Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
• Implement established security policies and Conference Center procedures related to arriving and departing visitors, contractors, and deliveries
• Manage all Conference Center activity within the reservations system

Skills

Guest services

VIP guest handling

Communication skills

Bilingual (optional)

Education

Bachelor's degree in Hospitality Management

Job description

Rapport, a division of FLIK Hospitality Group and part of Compass Group USA, seeks a Conference Center Receptionist to deliver a luxury, high-touch experience for VIP clients. You will greet, escort, and assist guests, manage the reception desk, and support lobby operations daily.

Key responsibilities include creating VIP visitor reports, handling calls, and enforcing security procedures while coordinating with the lobby team and reservations system to ensure a seamless guest experience.