Loans & Tax Services Specialist — Performance Bonuses

WAC-TN World Finance Corporation of Tennessee; Johnson City (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Paid holidays and vacation

Volunteer time

Predictable schedules

Job summary

WAC-TN World Finance Corporation of Tennessee is seeking a Financial Services Representative to drive loan sales, manage delinquent accounts, and prepare tax returns. The role requires daily outbound calling, in-person customer engagement, and meeting performance goals across sales, collections, tax services, and branch operations.

Compensation is $17-$20 per hour, with performance-based bonus opportunities and potential for advancement.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales

Customer Service

Collections

Account Management

High-volume calls

Communication

Education

High school diploma or equivalent

Job description

WAC-TN World Finance Corporation of Tennessee is seeking a Financial Services Representative to drive loan sales, manage delinquent accounts, and prepare tax returns. The role requires daily outbound calling, in-person customer engagement, and meeting performance goals across sales, collections, tax services, and branch operations.

Compensation is $17-$20 per hour, with performance-based bonus opportunities and potential for advancement.