Loan Sales & Tax Services Specialist

WAC-TX WFC Limited Partnership; Texarkana (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

Life insurance

Long-term disability

Free mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Work-life balance

Job summary

World Finance is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax preparation and other financial needs. The role involves daily outbound calls, high-volume collections, in-person meetings, and closing loans to keep accounts current.

The position offers compensation of $15-$16 per hour, plus performance-based bonus opportunities, with total earnings increasing with branch performance.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales

Customer service

Collections

Account management

Communication skills

Problem-solving

Data entry

Multi-tasking

Education

High school diploma or equivalent

Job description

World Finance is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax preparation and other financial needs. The role involves daily outbound calls, high-volume collections, in-person meetings, and closing loans to keep accounts current.

The position offers compensation of $15-$16 per hour, plus performance-based bonus opportunities, with total earnings increasing with branch performance.