Loaner & Rental Concierge – Elevate Customer Experience

pagemployeejobboard; Round Rock (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health care options (medical, dental,視

401k savings and company match

Training and career growth

Values-driven culture

Job summary

Round Rock Toyota is seeking a knowledgeable Loaner Rental Agent to join our dealership team. You will ensure courteous loaner and rental vehicles are provided according to policy, and you will manage checkout/return processes with accuracy.

The role requires strong customer service, reliability, and teamwork in a fast-paced environment, with responsibilities including inventory support, documentation of vehicle conditions, and coordination with other departments for seamless service.

Qualifications

• Required: High School Diploma or equivalent; six months or more of related experience and/or training; or equivalent combination of education and experience.
• Preferred: Associate degree; one year of related experience; experience in customer service, retail or rental car company.

Responsibilities

• Maintain customer satisfaction by ensuring loaner and rental vehicles are received and returned per policy.
• Check out and in loaner vehicles and document any required maintenance.
• Collaborate with other departments to provide world-class service and accuracy in charges for damages, tickets, or tolls.

Skills

Customer service

Team player

Communication

Attention to detail

Basic math

Education

High School Diploma or equivalent

Six months experience in related role

Tools

Fleet management software

Job description

Round Rock Toyota is seeking a knowledgeable Loaner Rental Agent to join our dealership team. You will ensure courteous loaner and rental vehicles are provided according to policy, and you will manage checkout/return processes with accuracy.

The role requires strong customer service, reliability, and teamwork in a fast-paced environment, with responsibilities including inventory support, documentation of vehicle conditions, and coordination with other departments for seamless service.