Loaner Vehicle Concierge

Round Rock Toyota; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care options

401k with company match

Job summary

Round Rock Toyota is seeking a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. You will be responsible for coordinating loaner and rental vehicles, ensuring proper checkout procedures and adherence to company policies.

The role emphasizes genuine customer service, reliable teamwork, and strong communication. You will greet customers, process paperwork, and maintain vehicle availability while contributing to a positive,

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

Responsibilities

• Greet customers in a professional and friendly manner and assist with loaner/rental processes.
• Maintain inventory awareness to satisfy customer requests.
• Ensure loaner vehicles are checked out and returned according to policy.
• Document any required maintenance and charges for damages or incidents.
• Collaborate with other departments to provide smooth service.

Skills

Customer experience

Team player attitude

Communication

Interpersonal skills

Organizational skills

Tools

None

Job description

Round Rock Toyota is seeking a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. You will be responsible for coordinating loaner and rental vehicles, ensuring proper checkout procedures and adherence to company policies.

The role emphasizes genuine customer service, reliable teamwork, and strong communication. You will greet customers, process paperwork, and maintain vehicle availability while contributing to a positive,