Loan Solutions Specialist – Drive Customer Wins & Growth

OneMain Financial Group; Greenfield (MA); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (15 days' vacation per y

Paid sick leave as determined by state

11 Paid holidays (4 floating holidays)

Paid volunteer time (3 days per year)

Zusammenfassung

OneMain Financial Group is seeking a customer service oriented professional to support loan processing and lifecycle management. The role emphasizes handling inquiries, advising on loan terms, and delivering superior service through various communication channels.

On-site position with standard business hours and occasional extended hours. The ideal candidate has a high school diploma and experience in sales, collections, or customer service, with Spanish bilingualism a plus.

Qualifikationen

• High School Diploma or GED is required.
• Sales, collections or customer service experience preferred.
• Bilingual - Spanish is preferred.

Aufgaben

• Multitask and adapt to dynamic demands, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through phone, email, chat and our in-house systems.
• Demonstrate passion for achievement, bringing an internal drive to succeed and goal-oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring they understand the loans, terms and options.

Kenntnisse

Customer service experience

Bilingual Spanish

Ausbildung

High School Diploma or GED

Jobbeschreibung

OneMain Financial Group is seeking a customer service oriented professional to support loan processing and lifecycle management. The role emphasizes handling inquiries, advising on loan terms, and delivering superior service through various communication channels.

On-site position with standard business hours and occasional extended hours. The ideal candidate has a high school diploma and experience in sales, collections, or customer service, with Spanish bilingualism a plus.