Loan Solutions Specialist — Drive Customer Impact

OneMain Financial Group; San Marcos (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching up to 4%

Employee Stock Purchase Plan (10% off)

Tuition reimbursement

Paid time off (15 days/year, prorated)

Paid holidays (11 days, prorated)

Job summary

OneMain Financial Group is seeking a Loan Sales Specialist in California. This on-site role involves engaging customers throughout the loan lifecycle, presenting tailored financing options, and guiding them through the process with empathy and clarity.

The position emphasizes competitive compensation with incentives and career growth opportunities within a supportive team environment. A high school diploma or GED is required, and bilingual Spanish skills are preferred to serve a diverse customer

Qualifications

• High School Diploma or GED.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual in Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic demands while delivering timely and efficient service.
• Exceed customer expectations through empathy and guidance to achieve branch goals.
• Engage customers throughout the loan process, presenting tailored solutions based on need.
• Manage loan lifecycle, including collections activities, while complying with laws and regulations.
• Communicate with customers and other departments via phone, email, chat, and in-house systems.
• Educate customers on optional insurance products and loan terms.

Skills

Bilingual (Spanish)

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a Loan Sales Specialist in California. This on-site role involves engaging customers throughout the loan lifecycle, presenting tailored financing options, and guiding them through the process with empathy and clarity.

The position emphasizes competitive compensation with incentives and career growth opportunities within a supportive team environment. A high school diploma or GED is required, and bilingual Spanish skills are preferred to serve a diverse customer