Loan Sales & Service Specialist

OneMain Financial Group; Lewiston (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% save

Tuition reimbursement

Paid time off (15 days per year)

Paid sick leave per local ordinance

11 Paid holidays

Paid volunteer time

Job summary

OneMain Financial Group in Lewiston, MN is seeking a customer-focused professional to manage the life cycle of loans, including collections activities, while maintaining compliance with applicable laws. You will engage customers across multiple channels and present tailored solutions to meet both customer needs and branch goals.

The position is on site, with a Monday–Friday schedule and occasional extended hours, potentially including Saturdays.

Qualifications

• High School Diploma or GED.

Responsibilities

• Multitask and adapt to dynamic role demands, delivering timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions.
• Manage the life cycle of loans, including collections activities while maintaining compliance with relevant laws and regulations.
• Engage with customers and other departments through multiple channels: phone, email, chat and in-house systems.
• Demonstrate passion for achievement and a goal-oriented attitude.
• Educate customers on optional insurance products, ensuring understanding of loans, terms and options.

Job description

OneMain Financial Group in Lewiston, MN is seeking a customer-focused professional to manage the life cycle of loans, including collections activities, while maintaining compliance with applicable laws. You will engage customers across multiple channels and present tailored solutions to meet both customer needs and branch goals.

The position is on site, with a Monday–Friday schedule and occasional extended hours, potentially including Saturdays.