Bilingual Loan Growth & Customer Solutions Specialist

OneMain Financial Group; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a role focused on servicing customers throughout the loan life cycle, including collections, with daily interaction across channels. You will engage clients to present tailored loan solutions and ensure understanding of terms and options, while adhering to regulatory requirements.

The position emphasizes delivering compassionate service, meeting branch goals, and opportunities for advancement within the company’s training programs and leadership tracks.

Qualifications

• High School Diploma or GED required.
• Sales/Collections/Customer Service experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic demands, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle.
• Manage the life cycle of loans, including collections activities while maintaining compliance with laws and regulations.
• Engage with customers through multiple channels: phone, email, chat and our in-house systems.
• Educate customers on optional insurance products and loan terms.

Skills

Customer service

Sales experience

Collections experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a role focused on servicing customers throughout the loan life cycle, including collections, with daily interaction across channels. You will engage clients to present tailored loan solutions and ensure understanding of terms and options, while adhering to regulatory requirements.

The position emphasizes delivering compassionate service, meeting branch goals, and opportunities for advancement within the company’s training programs and leadership tracks.