Bilingual Loan Solutions Specialist - Customer Growth

Jobtome; Silverdale (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is hiring for an on-site role focused on guiding customers through loan options and delivering exceptional service. You will multitask across channels, educate customers on loans and optional insurance, and strive to exceed branch goals through empathy and proactive engagement.

The ideal candidate will have a high school diploma, experience in sales/collections or customer service, and may speak Spanish.

Qualifications

• High School Diploma or GED is required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish is a plus.

Responsibilities

• Multitask efficiently to meet service demands.
• Exceed customer expectations through empathy and encouragement while meeting branch goals.
• Engage customers throughout the loan process and offer tailored solutions.
• Manage loan life cycle, including collections, while ensuring compliance with laws.
• Interact with customers and other departments via phone, email, chat, and internal systems.
• Demonstrate drive and goal orientation to achieve targets.
• Educate customers on optional insurance products and loan terms.

Skills

Customer service

Sales

Empathy

Education

High School Diploma or GED

Tools

In-house systems

Job description

OneMain Financial is hiring for an on-site role focused on guiding customers through loan options and delivering exceptional service. You will multitask across channels, educate customers on loans and optional insurance, and strive to exceed branch goals through empathy and proactive engagement.

The ideal candidate will have a high school diploma, experience in sales/collections or customer service, and may speak Spanish.