Loan Solutions Specialist (Bilingual Spanish)

OneMain Financial Group; Waters (MI); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Descripción de la vacante

OneMain Financial Group in Michigan is seeking a customer‑service oriented professional to support loan life cycle at our Waters location. You will engage customers through calls, email and in‑branch interactions, presenting tailored options and ensuring compliance.

The role emphasizes empathy, timely service, and meeting branch goals, with opportunities to grow into leadership roles through training programs and incentives.

Formación

• High school diploma or GED required.
• Preferred: sales/collections/customer service experience.
• Bilingual Spanish preferred.

Responsabilidades

• Effectively multitask and adapt to dynamic role demands, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle.
• Manage loan life cycle, including collections activities while complying with laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Show passion for achievement; maintain an internal drive to succeed and be goal oriented.
• Educate and inform customers on optional insurance products and loan terms.

Conocimientos

Bilingual Spanish

Customer service experience

Sales experience

Collections experience

Educación

High School Diploma or GED

Descripción del empleo

OneMain Financial Group in Michigan is seeking a customer‑service oriented professional to support loan life cycle at our Waters location. You will engage customers through calls, email and in‑branch interactions, presenting tailored options and ensuring compliance.

The role emphasizes empathy, timely service, and meeting branch goals, with opportunities to grow into leadership roles through training programs and incentives.