Loan Solutions Consultant (Bilingual)

OneMain Financial Group; Avon (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a customer-focused professional to manage loan processes and engage customers across channels. You will contribute to branch goals while providing clear information on loan terms and optional insurance products.

This role emphasizes moving customers through the lifecycle with empathy and results-driven service. The position supports on-site work with standard hours, and some extended hours including Saturdays as needed, offering growth opportunities toward

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Preferred: Bilingual - Spanish.

Responsibilities

• Multitask and adapt to dynamic role demands, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results aligned with branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and lifecycle, presenting tailored solutions.
• Manage the life cycle of loans, including collections activities while complying with laws and regulations.
• Engage with customers and other departments via phone, email, chat, and in-house systems.
• Demonstrate passion for achievement and a go-getter attitude.
• Educate customers on optional insurance products and ensure understanding of loan terms and options.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-focused professional to manage loan processes and engage customers across channels. You will contribute to branch goals while providing clear information on loan terms and optional insurance products.

This role emphasizes moving customers through the lifecycle with empathy and results-driven service. The position supports on-site work with standard hours, and some extended hours including Saturdays as needed, offering growth opportunities toward