Loan Solutions & Customer Care Specialist

towerloan; Bloomington (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Annual incentives and referrals

Job summary

Tower Loan is seeking a dedicated Customer Service Representative to join our on-site team in Bloomington, IL. You will help customers find the right financial solutions and build lasting relationships while achieving loan-production goals.

The role emphasizes accurate cash handling, payments processing, and friendly, proactive service. With a Monday–Friday schedule and occasional extended hours, you’ll grow within a performance-driven environment that rewards excellence.

Qualifications

• High School Diploma or GED is required.
• Must have a valid driver's license and reliable vehicle.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and deposits, including balancing.
• Perform office administrative duties such as mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Customer Service

Sales

Cash Handling

Communication

Education

High School Diploma or GED

Job description

Tower Loan is seeking a dedicated Customer Service Representative to join our on-site team in Bloomington, IL. You will help customers find the right financial solutions and build lasting relationships while achieving loan-production goals.

The role emphasizes accurate cash handling, payments processing, and friendly, proactive service. With a Monday–Friday schedule and occasional extended hours, you’ll grow within a performance-driven environment that rewards excellence.