Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi, LLC; Bloomington (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

Paid Time Off

Paid Holidays

Annual raises & bonuses

Monthly incentives

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) for an on-site role in Bloomington, IL. You will deliver exceptional service, build relationships, promote loan solutions, and process payments while maintaining cash drawers and deposits.

This full-time position offers competitive pay, incentives, and comprehensive benefits. We emphasize teamwork, training, and growth within our promote-from-within culture.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing deposits.
• Execute office administrative activities including mail, filing, and supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales experience

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) for an on-site role in Bloomington, IL. You will deliver exceptional service, build relationships, promote loan solutions, and process payments while maintaining cash drawers and deposits.

This full-time position offers competitive pay, incentives, and comprehensive benefits. We emphasize teamwork, training, and growth within our promote-from-within culture.