Customer Service Rep | Growth Path, Benefits & Incentives

Tower Loan; Aurora (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid time off

Paid Holidays

Annual raises and performance bonuses

Monthly incentive and referral bonuses

Job summary

Tower Loan is hiring a Customer Service Representative in Aurora, IL. This on-site role emphasizes delivering excellent customer service, processing payments, and promoting suitable financial solutions. You’ll balance cash and support branch operations while engaging customers to drive loan production and maintain accurate records.

We offer structured training, a path to leadership, and strong benefits. A reliable vehicle and a high school diploma are required, with preferred experience in cash

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle required.
• Preferred: Cash handling, sales or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative tasks such as mail, filing, and supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is hiring a Customer Service Representative in Aurora, IL. This on-site role emphasizes delivering excellent customer service, processing payments, and promoting suitable financial solutions. You’ll balance cash and support branch operations while engaging customers to drive loan production and maintain accurate records.

We offer structured training, a path to leadership, and strong benefits. A reliable vehicle and a high school diploma are required, with preferred experience in cash