Loan Solutions Consultant

OneMain Financial Group; Fishers (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) match

ESPP

Tuition reimbursement

Vacation

Sick leave

Holidays

Volunteer days

Job summary

OneMain Financial Group in Fishers, IN, is hiring for a customer service role on-site. You will support customers through the loan process, manage the loan lifecycle, and coordinate with multiple departments via calls, email, chat, and in-house systems.

A background in sales, collections or customer service, plus Spanish bilingualism, is preferred. The role offers opportunities for leadership paths and a comprehensive benefits program, including health options, retirement plans, tuition

Qualifications

• High school diploma or GED required.
• Sales, collections or customer service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic role demands to provide timely service.
• Exceed customer expectations with ease, empathy and encouragement to hit branch goals.
• Develop new connections and maintain existing ones by engaging customers through the loan process.
• Manage loan life cycle, including collections, while complying with laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Demonstrate passion for achievement and a goal-oriented mindset.
• Educate customers on insurance products and explain loan terms clearly.

Skills

Customer service

Multitasking

Empathy

Communication

Education

High School Diploma or GED

Job description

OneMain Financial Group in Fishers, IN, is hiring for a customer service role on-site. You will support customers through the loan process, manage the loan lifecycle, and coordinate with multiple departments via calls, email, chat, and in-house systems.

A background in sales, collections or customer service, plus Spanish bilingualism, is preferred. The role offers opportunities for leadership paths and a comprehensive benefits program, including health options, retirement plans, tuition