Loan Solutions Advisor - Customer-Focused Sales

OneMain Financial Group; Westfield (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee stock purchase

Tuition reimbursement

PTO 15 days

Paid sick leave

Holidays

Volunteer time

Job summary

OneMain Financial Group in Massachusetts is seeking a solutions-driven team member to manage the loan lifecycle from application to repayment. You will multitask across channels, deliver timely service, and educate customers about loan terms and optional insurance products.

The role emphasizes empathy, compliance with laws, and collaboration with other departments. On-site schedule is Monday–Friday with occasional extended hours including Saturdays, and opportunities for advancement through

Qualifications

• High School Diploma or GED required.
• Sales, Collections, or Customer Service experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic demands while delivering timely, efficient service.
• Exceed customer expectations through empathy and encouragement, delivering results related to goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process with tailored solutions.

Skills

Customer service

Sales experience

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group in Massachusetts is seeking a solutions-driven team member to manage the loan lifecycle from application to repayment. You will multitask across channels, deliver timely service, and educate customers about loan terms and optional insurance products.

The role emphasizes empathy, compliance with laws, and collaboration with other departments. On-site schedule is Monday–Friday with occasional extended hours including Saturdays, and opportunities for advancement through