Loan Solutions Advisor

Jobtome; Rio Rancho (NM); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Loan Sales Specialist to empower customers by listening to their needs and offering accessible financing solutions. You will thrive in a competitive environment with opportunities for professional development and advancement within the branch network.

The role emphasizes customer-first service, multi-channel engagement, and educating clients on loan terms and optional insurance products. On-site schedule is Mon-Fri with occasional extended hours including Saturdays.

Qualifications

• High School Diploma or GED.
• Sales, Collections or Customer Service experience (preferred).
• Bilingual in Spanish (preferred).

Responsibilities

• Effectively multitask and adapt to dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist to empower customers by listening to their needs and offering accessible financing solutions. You will thrive in a competitive environment with opportunities for professional development and advancement within the branch network.

The role emphasizes customer-first service, multi-channel engagement, and educating clients on loan terms and optional insurance products. On-site schedule is Mon-Fri with occasional extended hours including Saturdays.