Loan Solutions Advisor

OneMain Financial; Town of Lancaster (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

11 paid holidays

Job summary

OneMain Financial is hiring a Loan Sales Specialist to engage customers, assess needs, and present tailored financing solutions. The role involves managing the loan lifecycle, including collections, while maintaining compliance and delivering exceptional customer service in a fast-paced environment.

Located on-site in New York (Town of Lancaster), the position offers career advancement opportunities, competitive incentives, and comprehensive benefits within a supportive team culture.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Multitask and adapt to dynamic demands to ensure timely, efficient service.
• Exceed customer expectations through empathy and clear guidance toward branch goals.
• Develop new connections and maintain relationships with customers throughout the loan process.
• Manage the loan lifecycle, including collections, while complying with applicable laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Demonstrate passion for achievement and a goal-oriented attitude.
• Educate customers on optional insurance products and loan terms.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is hiring a Loan Sales Specialist to engage customers, assess needs, and present tailored financing solutions. The role involves managing the loan lifecycle, including collections, while maintaining compliance and delivering exceptional customer service in a fast-paced environment.

Located on-site in New York (Town of Lancaster), the position offers career advancement opportunities, competitive incentives, and comprehensive benefits within a supportive team culture.