Loan Solutions Advisor

Jobtome; Shepherdsville (KY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health and wellbeing options

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%share

Tuition reimbursement

Paid time off (15 days' vacation per)

Paid sick leave as determined by state

11 Paid holidays

Paid volunteer time

Job summary

OneMain Financial is seeking a Loan Sales Specialist who helps customers by listening to their needs and presenting friendly, fast financing solutions. You will work in a dynamic, targets-driven environment where personal initiative and teamwork drive branch success.

The role involves engaging customers across phone, email, chat, and in-house systems; handling lifecycle of loans including collections; and educating customers on loan terms and optional insurance products.

Qualifications

• High School Diploma or GED required.
• Preferred: sales, collections or customer service experience.
• Bilingual in Spanish is a plus.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales

Customer Service

Collections

Education

High School Diploma or GED

Tools

In-house systems

Phone

Email

Chat

Job description

OneMain Financial is seeking a Loan Sales Specialist who helps customers by listening to their needs and presenting friendly, fast financing solutions. You will work in a dynamic, targets-driven environment where personal initiative and teamwork drive branch success.

The role involves engaging customers across phone, email, chat, and in-house systems; handling lifecycle of loans including collections; and educating customers on loan terms and optional insurance products.