Loan Solutions Advisor

OneMain Financial; Lynnwood (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching up to 4%

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial in Lynnwood, WA is hiring a Loan Sales Specialist to listen to customer needs and present affordable financing options for daily expenses. You will engage customers through phone, email, and in-person interactions, guiding them through loan options and the lifecycle with empathy and clarity.

The role emphasizes multi-channel service, compliance, and a performance-driven environment with opportunities for professional growth and advancement within a supportive team.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual Spanish preferred or required.

Responsibilities

• Multitask and adapt to the dynamic demands of the role.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and lifecycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple channels, including phone, email, chat and our in-house systems.

Skills

Sales

Customer Service

Bilingual - Spanish

Collections

Communication

Education

High School Diploma or GED

Job description

OneMain Financial in Lynnwood, WA is hiring a Loan Sales Specialist to listen to customer needs and present affordable financing options for daily expenses. You will engage customers through phone, email, and in-person interactions, guiding them through loan options and the lifecycle with empathy and clarity.

The role emphasizes multi-channel service, compliance, and a performance-driven environment with opportunities for professional growth and advancement within a supportive team.