Loan Servicing Supervisor – Bilingual Leader

Veros Credit, LLC; Fort Worth (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off

FSA

Referral Bonus

Daily fruit

Office Starbucks

Job summary

Veros Credit, LLC is seeking an Account Servicing Supervisor to oversee Loan Servicing Specialists and drive performance in collecting on delinquent auto loans. You will coach, train, and lead the team to meet targets while ensuring regulatory compliance and professional borrower interactions.

The role requires 5+ years in subprime auto lending with at least 2 years in supervision, plus bilingual English/Spanish.

Qualifications

• 5+ years in subprime auto lending with progression
• 2+ years in a supervisory role
• Ability to lead and coach teams
• Knowledge of FDCPA and debt collection regulations
• Bilingual English/Spanish required

Responsibilities

• Provide training, coaching, and support to Loan Servicing Specialists.
• Develop strategies to reduce delinquency and improve recovery rates.
• Ensure teams meet daily, weekly, and monthly goals.
• Ensure compliance with company policies and FDCPA.
• Negotiate payment arrangements and establish payment procedures.
• Monitor accounts and borrower commitment to pay.
• Communicate with borrowers who are surrendering vehicles or modifying arrangements.
• Document account information and collection activities accurately.
• Use skip tracing tools to locate delinquent borrowers.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Planning

Organizing

Decision making

Delegation

Education

High School Diploma or GED

Job description

Veros Credit, LLC is seeking an Account Servicing Supervisor to oversee Loan Servicing Specialists and drive performance in collecting on delinquent auto loans. You will coach, train, and lead the team to meet targets while ensuring regulatory compliance and professional borrower interactions.

The role requires 5+ years in subprime auto lending with at least 2 years in supervision, plus bilingual English/Spanish.