Loan Servicing Coordinator III

Northwest Bank; Fishers (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator to manage daily servicing of small business and commercial loans. You will handle setup, funding, post-closing steps, and ongoing maintenance while prioritizing customer service and strict deadlines.

The role requires 6–8 years in commercial or small business lending, strong knowledge of loan documentation and servicing systems, and the ability to mentor junior staff. An on-site, collaborative environment is offered.

Qualifications

• High school diploma or equivalent.
• Associate's degree in a related field.
• 3-5 years of customer service experience.
• 6-8 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and regulatory issues.
• Knowledge of loan documentation and ability to read, interpret, and judge from documentation.
• Knowledge of servicing systems used in loans.

Responsibilities

• Complete new loan setup, funding, and post-closing review.
• Post loan transactions and perform loan maintenance as needed.
• Ensure service levels and benchmarks are met.
• Prepare payoff quotes and transactions.
• Respond to inquiries with exemplary customer service.
• Process loan modifications and monitor ARM notices.
• Reconcile reports for SBA, Small Business, or Commercial loans.
• Assist with daily balancing and GL reconciliation.
• Maintain and verify lien positions and collateral records.
• Train new hires to ensure consistency in servicing commercial loans.

Skills

Customer service

Time management

Team collaboration

Attention to detail

Mentoring

Education

High school diploma

Associate's degree

Tools

Core banking software

Microsoft Office

Job description

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

The Loan Servicing Coordinator is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.

Essential Functions

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Perform loan maintenance in the core system as needed or directed
• Complete work to meet the established service level agreements and benchmarks
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service in the established timeframe
• Process loan modifications
• Review and quality check ARM Rate Notice Report adjustments to be made when necessary and correspondence sent to borrower
• Monitor and reconcile reports as they apply to Small Business or Commercial Loans and perform follow up as necessary with internal and external business partners
• Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
• Ensure total document and data integrity attributes to comply with CECL data points
• Train new hires to ensure consistency and standardization in servicing commercial loans
• Responsible for reconciliation of General Ledger accounts and daily balancing
• Monitor collateral records
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
• Prepare applicable release documents as needed
• Establish and maintain loan collateral records in the core system
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
• Research and process more complex UCC continuations
• Provide support for testing new products and services
• Manage and distribute all servicing workflows and services
• Serve as point person for gathering audit data requested by management
• Validate year end reporting
• Provide back-up support to Collateral and Origination areas
• Research and correct errors as applicable
• Coach and mentor less experienced team members
• Ensure accuracy while meeting the established service level agreements and benchmarks
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Education, Experience and Skills

• High school diploma or equivalent
• Associate's degree in a related field
• 3-5 years of customer service experience
• 6-8 years of commercial or small business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
• Knowledge of appropriate loan servicing support systems

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.