Loan Servicing Specialist I - Detail-Driven Customer Care

Dollar Bank, FSB; Canton (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Dollar Bank, FSB is seeking a Loan Servicing Specialist I to support customers and maintain loan accounts through a variety of servicing requests. The role emphasizes accuracy, timely processing, and strong service—working 100% in person in Canton, OH.

The position requires attention to detail, good math skills, and the ability to work with internal partners in a team-focused environment. Prior mortgage servicing or banking experience is preferred.

Qualifications

• High School diploma or GED required; college degree preferred in a business-related field.
• Six months' customer service experience with direct customer contact required.
• Minimum of 12 months of Mortgage Servicing or Banking experience required.
• Knowledge of retail loan documents preferred.
• Must be able to manage time efficiently, prioritize tasks, and balance competing and changing priorities in a demanding work environment.
• Ability to work independently with minimal supervision in a team setting is required.
• Must have excellent telephone, written, and verbal communication skills.
• Must have strong propensity for detail, accuracy, and confidentiality.
• Must have excellent math (amortizations, rate and payment calculations) and analytical skills.
• Must be professional and courteous with internal and external customers.
• Intermediate level knowledge of Microsoft Excel and Word.

Responsibilities

• Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management.
• Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly.
• Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process and responding in a timely manner.
• Review, maintain and update various reports in an accurate and efficient manner.
• Understand and comply with all investor and regulatory requirements as well as the Bank's policies and procedures.
• Required to be fully competent in all functions within the Special Loans Department.
• Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes.
• Responsible for performing escrow projections and system maintenance for adjustable rate and escrow lines for hardship modifications.
• Responsible for processing requests to establish escrow on mortgage and installment loans.
• Responsible for processing Skip-a-Payments.
• Must be able to work overtime as needed.

Skills

Communication

Attention to detail

Time management

Mathematical skills

Teamwork

Excel

Word

Education

High School diploma or GED

Business-related degree preferred

Tools

Excel

Word

Job description

Dollar Bank, FSB is seeking a Loan Servicing Specialist I to support customers and maintain loan accounts through a variety of servicing requests. The role emphasizes accuracy, timely processing, and strong service—working 100% in person in Canton, OH.

The position requires attention to detail, good math skills, and the ability to work with internal partners in a team-focused environment. Prior mortgage servicing or banking experience is preferred.