Loan Servicing Specialist

Dollar Bank, FSB; Canton (OH); Vor Ort; USD 40.000 - 56.000; Vollzeit

Zusammenfassung

Dollar Bank, FSB is seeking a Loan Servicing Specialist I to support customers and maintain loan accounts through a variety of servicing requests. The role emphasizes accuracy, timely processing, and strong service—working 100% in person in Canton, OH.

The position requires attention to detail, good math skills, and the ability to work with internal partners in a team-focused environment. Prior mortgage servicing or banking experience is preferred.

Qualifikationen

• High School diploma or GED required; college degree preferred in a business-related field.
• Six months' customer service experience with direct customer contact required.
• Minimum of 12 months of Mortgage Servicing or Banking experience required.
• Knowledge of retail loan documents preferred.
• Must be able to manage time efficiently, prioritize tasks, and balance competing and changing priorities in a demanding work environment.
• Ability to work independently with minimal supervision in a team setting is required.
• Must have excellent telephone, written, and verbal communication skills.
• Must have strong propensity for detail, accuracy, and confidentiality.
• Must have excellent math (amortizations, rate and payment calculations) and analytical skills.
• Must be professional and courteous with internal and external customers.
• Intermediate level knowledge of Microsoft Excel and Word.

Aufgaben

• Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management.
• Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly.
• Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process and responding in a timely manner.
• Review, maintain and update various reports in an accurate and efficient manner.
• Understand and comply with all investor and regulatory requirements as well as the Bank's policies and procedures.
• Required to be fully competent in all functions within the Special Loans Department.
• Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes.
• Responsible for performing escrow projections and system maintenance for adjustable rate and escrow lines for hardship modifications.
• Responsible for processing requests to establish escrow on mortgage and installment loans.
• Responsible for processing Skip-a-Payments.
• Must be able to work overtime as needed.

Kenntnisse

Communication

Attention to detail

Time management

Mathematical skills

Teamwork

Excel

Word

Ausbildung

High School diploma or GED

Business-related degree preferred

Tools

Excel

Word

Jobbeschreibung

The Loan Servicing Specialist I is responsible for supporting customers and maintaining loan accounts by processing a variety of loan servicing requests and account updates. This role ensures loan information is accurate, changes are completed in a timely manner, and all activities comply with bank policies and regulatory requirements. The position works closely with customers and internal business partners to address loan-related requests, resolve issues, and provide a high level of service. Successful candidates are detail-oriented, organized, and able to work effectively in a team environment. This position is 100% in person.

Qualifications

• High School diploma or GED required; college degree preferred in a business-related field.
• Six months' customer service experience with direct customer contact required.
• Minimum of 12 months of Mortgage Servicing or Banking experience required.
• Knowledge of retail loan documents preferred.
• Must be able to manage time efficiently, prioritize tasks, and balance competing and changing priorities in a demanding work environment.
• Ability to work independently with minimal supervision in a team setting is required.
• Must have excellent telephone, written, and verbal communication skills.
• Must have strong propensity for detail, accuracy, and confidentiality.
• Must have excellent math (amortizations, rate and payment calculations) and analytical skills.
• Must be professional and courteous with internal and external customers.
• Intermediate level knowledge of Microsoft Excel and Word.

Principal Activities/Objectives

• Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management.
• Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly.
• Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process and responding in a timely manner.
• Review, maintain and update various reports in an accurate and efficient manner.
• Understand and comply with all investor and regulatory requirements as well as the Bank's policies and procedures.
• Required to be fully competent in all functions within the Special Loans Department.
• Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes.
• Responsible for performing escrow projections and system maintenance for adjustable rate and escrow lines for hardship modifications.
• Responsible for processing requests to establish escrow on mortgage and installment loans.
• Responsible for processing Skip-a-Payments.
• Must be able to work overtime as needed.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.