Loan Servicing Specialist I - Collateral

Rockland Federal Credit Union; Lowell (MA); On-site; USD 30,996 - 32,373; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan with company match

Tuition reimbursement

PTO package

Job summary

Rockland Federal Credit Union is seeking a detail-oriented Loan Servicing Specialist I – Collateral to support the tracking of collateral documentation. This role is vital for maintaining accurate records and processing collateral-related transactions.

The ideal candidate will ideally have 1–2 years of experience in loan servicing and be proficient with Microsoft Office. A comprehensive benefits package includes medical, dental, vision, and a 401(k) plan.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in loan servicing or financial services preferred.
• Knowledge of collateral documentation and titles is a plus.

Responsibilities

• Maintain and track collateral documentation.
• Process lien releases, title updates, and collateral releases.
• Coordinate with internal departments and vendors regarding collateral.

Skills

Attention to detail

Organizational skills

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Tools

Loan servicing systems

Document management systems

Job description

Rockland Federal Credit Union is seeking a detail‑oriented Loan Servicing Specialist I – Collateral to support the administration and tracking of collateral documentation for our loan portfolio. This role is responsible for maintaining accurate records, processing collateral‑related transactions, and ensuring documentation is complete, compliant, and audit‑ready.

Key Responsibilities

• Maintain and track collateral documentation, including vehicle titles, deeds, mortgage notes, and lien records.
• Review collateral documents for accuracy and completeness and ensure timely processing.
• Process lien releases, title updates, duplicate title requests, and collateral releases.
• Update collateral tracking systems and maintain organized electronic and physical records.
• Coordinate with internal departments, members, vendors, and state agencies regarding collateral documentation.
• Support lease loan collateral administration and related recordkeeping activities.
• Respond to member and internal inquiries related to collateral and loan servicing.
• Assist with reporting, quality control reviews, and other departmental responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in loan servicing, title processing, operations, or financial services preferred.
• Knowledge of collateral documentation, titles, liens, and related processes is a plus.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Proficiency with Microsoft Office and experience working with loan servicing or document management systems preferred.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.50 – $23.50 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.