Real Estate Loan Servicing Manager

Arise Financial; Canton (MA); On-site; USD 76,000 - 105,000; Full time

Job summary

Rockland Federal Credit Union is seeking a Real Estate Loan Servicing Manager to lead the department under the SVP of Loan Servicing. You will oversee residential and commercial mortgage servicing, ensure TRID and HMDA compliance, and guide staff to deliver accurate escrow, insurance, and tax processing.

Travel to branches as needed and partner with leadership to implement policy updates. The role requires 3–5 years in mortgage servicing with 2 years in a management capacity, strong

Qualifications

• 3–5 years mortgage servicing experience, with 2 years in a management role.
• Proficiency with Word and Excel.
• Independent worker who can prioritize duties and manage multiple priorities.
• Strong written and verbal communication skills.
• Knowledge of federal/state lending regulations and credit union products.
• Willingness to travel to other branches as needed.

Responsibilities

• Lead and coach the Real Estate Loan Servicing team to meet department goals.
• Ensure compliant operations with federal, state, and internal policies.
• Oversee processing of property taxes, escrow analyses, and mortgage insurance.
• Review and approve insurance claims and mortgage product modifications.
• Generate HMDA LAR data and respond to QC reviews.
• Provide support to borrowers and branches with servicing documentation.
• Prepare TRID-compliant Home Equity closing documents for branches.
• Balance daily ledgers and ensure timely department settlement.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Regulatory knowledge

Travel willingness

Tools

Microsoft Word

Microsoft Excel

Job description

Under the direction of the SVP of Loan Servicing, manages all aspects of the Real Estate Loan Servicing department to ensure efficient and compliant operation in conformance with federal, state and internal regulations, policies and procedures. Areas of oversight include residential mortgages (fixed, adjustable), commercial (C&I, real estate, lines), consumer (personal, equity) and secondary markets (mortgages, auto).

Responsibilities

• Embraces the service culture while leading and coaching employees to maximize their contribution to Credit Union and department goals.
• Provides ongoing coaching and counseling to team members in an effort to achieve departmental and individual goals. Works to provide a positive team environment and resolve difficult employee relations problems; conduct annual performance evaluations in accordance with Credit Union policy.
• Participate in the selection, training and development of the team, ensuring training on residential servicing policies and procedures, products, technology and regulatory requirements.
• Updates written procedures and mortgage loan information as needed. Responsible for the development and revision of departmental policies and procedures for all product loans. Ensures that approved regulations and operating policies and procedures are implemented and adhered to and that department personnel are properly trained.
• Oversees accurate and timely processing of property taxes and private mortgage insurance, hazard, mortgage life and disability insurance, adjustments to non-fixed rate products, review and approval of insurance claims, modifications of mortgage products, subordination requests, discharge of mortgages paid in full. Works with leadership in the generation, review and issuance of escrow analysis to members.
• Oversee the generation and delivery of TRID compliant Home Equity closing documents to branches.
• Participates in the preparation, review and submission of HMDA LAR data.
• Responds to QC reviews on closed mortgage loan files; follows up on trailing documents.
• Provides support to borrowers and branch personnel by responding to requests for appropriate information and documentation concerning the servicing of loans. Respond to telephone inquiries for mortgage and loan questions.
• Works with the SVP in reviewing and recommending decisions for requests for partial releases, and cancellation of mortgage insurance.
• Maintains knowledge of and ensures departmental compliance with all regulatory, security and Credit Union policies. Ensures compliance with Federal and State regulations and Bank Policies and procedures. Establishes and reviews policies and procedures for functional areas.
• Tests new products and ensure system updates are completed and functioning properly.
• Ensures daily settlement of the department and balancing general ledgers.
• Attend seminars and training in order to stay abreast of any changes applicable to laws and to enhance existing skills.

Qualifications

• At least three to five (3-5) years mortgage servicing experience, with two (2) years management-level experience. Advanced knowledge of Word and Excel.
• Able to work independently and to prioritize duties/projects and manage multiple priorities and interruptions.
• Excellent written and verbal communication skills to effectively communicate with members, vendors and staff at all levels within organization.
• Strong ability to perform work with accuracy and attention to detail.
• Ability to solve problems using resourcefulness, ingenuity and sound judgement.
• Ability to develop extensive knowledge of credit union products and services, policies and procedures.
• Ability to develop a clear understanding of applicable Federal/State Lending regulations
• Ability to travel to other branches as needed.

In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $76,000- $105,000, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.